Policy on Handling Complaints

As one of the leading actors in the sector, we have adopted following as our principles,

• To comply with all relevant sectoral, national and international legislation and standards, 
• To respond in a timely manner by registering, evaluating and responding to all positive or negative feedbacks from our customers in order to improve our services,
• To receive effective solutions aimed at ensuring customer satisfaction as soon as possible within the framework of the results of the review of complaints issues that may arise from our services,
• Continuously improve our services by analyzing the feedback data collected from our customers